Refund policy

RETURNS & REFUNDS

ONLINE RETURNS

You must notify us of your decision to withdraw from your purchase within 14 days, starting the day after you receive your item.

Email contact@schultneck.com, stating your order number and the items you are returning. No reason is required.

Items must be sent back within 14 days of your withdrawal notice. Not collecting a parcel does not constitute a withdrawal notice.

ITEM CONDITION & SECURITY TAGS

All items are supplied with a security sticker or a blue breakaway tag. Leave these attached while inspecting and trying on the item.

You may inspect and try on an item to establish its nature, characteristics and fit, as you would in a shop. Wearing it for an event, photoshoot or other use goes beyond trying it on.

Do not wash, alter or damage the item. Avoid perfume, smoke, makeup, stains and other contamination.

Removing or breaking a security sticker or tag does not automatically cancel your statutory right of withdrawal. However, handling beyond what is necessary to assess the item may result in a deduction reflecting any actual reduction in its value. This can include damage, signs of wear or other changes to its condition.

Returns are inspected on receipt. Any deduction will be assessed individually and explained.

RETURN SHIPPING

The customer pays the direct cost of return shipping for change-of-mind returns.

Contact contact@schultneck.com for return instructions. Prior approval is not required to exercise your statutory right of withdrawal.

Pack items securely, including any accessories or documents supplied with them. Use a tracked service where possible and retain proof of postage.

REFUNDS

Refunds are made to the original payment method within 14 days of receiving your withdrawal notice. We may withhold repayment until we receive the returned goods or evidence that they have been dispatched, whichever occurs first.

For a withdrawal covering the entire order, the original standard delivery charge is refunded. Additional charges for premium delivery are not refunded.

Any lawful deduction for diminished value will be reflected in the refund.

INCORRECT OR FAULTY ITEMS

Report incorrect, damaged or potentially faulty items to contact@schultneck.com, including your order number and relevant details. Photographs may help us assess the issue.

The customer-paid return shipping rule does not apply to a justified complaint concerning faulty or incorrect goods.

STATUTORY RIGHTS

This policy applies to online consumer purchases and does not restrict your statutory rights.